How to withdraw money from My Wallet?
You can withdraw money from your My Wallet anytime you want.For safety , you should send email to email@example.com,providing your username, email, withdraw amount,withdraw method,our customer service will contact you , confirm the withdraw and withdraw money as soon as possible.
What’s JOJbuy’s return policy?
Since JOJbuy is a purchasing agency, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.
How do I return an item?
If items are damaged or incorrect, please contact us by email to firstname.lastname@example.org within 3 days upon receiving your order. When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags. They must be in the same condition as they were originally dispatched from JOJbuy. You must contact us by email to confirm which items are being returned, and you will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.
Name: Dali Wang
Address: #318 building 3 district west Jinsong Chaoyang Beijing, China
Post Code: 100022
*Note: Please tell us the tracking number after mailing your item. Make sure to include your name and phone number in your return package.
Tags:Taobao Refund Taobao Return
When will I get the refund after I returned goods?
After receiving your returned goods, we will issue a refund to your account within three working days if there are no further problems.